This is the websites main random banner image
Further Language Options

Being Open

RCHT's Commitment to an Open and Fair Culture


A clinical or non-clinical error, accident or incident, however serious, is rarely caused wilfully. It is not, in itself, evidence of carelessness, neglect or a failure to carry out a duty of care. Errors are often caused by a number of factors including, process problems, human error, individual behaviour and lack of knowledge or skills. Learning from such incidents can only take place when they are reported and investigated in a positive, open and structured way. 

RCHT is committed to supporting a culture of openness, honesty and transparency which includes apologising and explaining what happened. To this effect, RCHT will follow the Principles of Being Open as laid out in the Being Open Framework. 
Determining safe practice is an important part of successful risk management. Moving away from punishing errors to learning from them will promote a fair and open culture and safe practice throughout the organisation. This will enable RCHT to identify trends and take positive action to prevent the error or adverse incident from happening again.
To promote a fair and open culture and encourage the reporting of incidents, the Trust will take a non-punitive approach to those incidents it investigates. Staff remain accountable to users, carers, the Trust and their professional bodies for their actions, but a non-punitive approach means that disciplinary action will not be taken against a member of staff for reporting or being involved in an incident, except in the rare circumstances where there is evidence of:
  • Gross professional or gross personal misconduct
  • Repeated breaches of acceptable behaviour or protocol
  • An incident that results in a police investigation.


© Royal Cornwall Hospitals NHS Trust 2012 - All Rights Reserved, Royal Cornwall Hospital, Treliske, Truro, Cornwall, TR1 3LJ, Tel: 01872 250000, St Michael's Hospital, Trelissick Road, Hayle, TR27 4JA, Tel 01736 753234, West Cornwall Hospital, St Clare Street, Penzance, TR18 2PF, Tel: 01736 874000.  Powered by Contensis CMS|